We were staying in cabin on the 11th floor with infinity ocean view boarded at Palmero with fantastica experience.

Issue 1: They do not clean you window. We were stuck with a dirty window for 5 days without anyone cleaning. When you complaint the room attendant say she promise they will clean on the next day. When next day comes they do not clean them. The window is dirty from them cleaning window from higher floor and waters were spilled into my room.

Issue 2: Service is horrible. Their room attendant supervisor is one of the worst. We called to complain to the front desk and was informed the attendant will be contacting us at 2PM. We waited all afternoon and the supervisor showed up at 7PM informed us there's nothing he can do about the window. Read more