This company has gone down hill. This was our second cruise with American Queen. We took the Queen from New Orleans to Memphis in Nov 2019. It was amazing; great food; great service; great tours. We were so excited to go on another cruise after the success of our first one. We were so disappointed with the Empress. Between the cruise and airfare, we (my husband and I) paid almost $10,000. ...
Response from BriannaH, Guest Relations @American Queen Voyages
Thank you for your feedback! We are pleased to hear that the scenery was amazing; however, we are disappointed to hear about the dining experience and the cancelled tour on Monday that...
Just completed 20 days on the sun from Seattle to Fl. First off we had a penthouse i bedroom rear facing suite on the 10th floor that had a very large deck with two chairs and two loungers with thick and comfortable pads. The room was ok - the shower wad small to fit the 6 foot tub. The living room needed an extra chair and bigger table for eating on but we just bough in a deck chair. The bed was ...
We choose because of the itenery. Ship was very clean & crew very friendly. The food was horrible ! Corn & ham on pizza only 1 example. Entertainment I have seen better at high school level. Pool Entertainment was funeral music. They asked us to buy a cruise pkg of $3k upfront lump sum to guarantee them 12 cruises. NO! there was a port cancelation & the refused refund of the port fee. They ...
This cruise was very disappointing. Of all my past 18 cruises this was the worst. I had sailed Norwegian twice prior to COVID and it was very good.
We were very disappointed in the lack of service and poor entertainment likely caused by Norwegians cost cutting measures.
Entertainment in the theatre was not enjoyable due to the lack of quality performances, repeated performances, and the ...
The cruise was chosen for destination and length of cruise I wasn’t sure how the 21 day cruise would be seeing I had not been on a ship for this lengthy duration. It was wonderful. I found with the longer cruise I never felt rushed to fit everything in or over schedule my time.
The Breakaway has far more outdoor deck space that can be enjoyed with relaxing furniture. There are outside ...
Booked short notice knowing this was the last sailing of the season, weather would likely be a factor, and port activities would be minimal. Figured we could enjoy the ship and view the wonders of Alaska in the fall. We previously cruised NCL Bliss in June 2022, Celebrity Millennium in May 2023 and visited each port but I had not seen Glacier Bay. I also thought fewer passengers would be onboard. ...
Its true that I dont have a lot of cruise experience and what I have (except for another cruise line in 2013) is post Covid but I am very puzzled about so many poor reviews of this ship. In my opinion, it was close to perfect. Yes, there were a few aspects about it that could have been improved. I will mention them throughout the review.
The hardest part of this cruise for me was trying to ...
Ahhh, American Queen voyages are always fun and this trip was our fifth. We have sailed on many occasions on large-ship ocean liners, European river cruises, and with AQV. Both of us are in our mid-70's and in excellent physical condition which makes traveling more pleasurable. Most passengers on American Empress are near our ages and many have mobility issues. This can often lead to slow ...
Response from BriannaH, Guest Relations @American Queen Voyages
Thank you for the review! We're glad to hear that you enjoyed your trip overall and appreciated the feedback you provided on how we can improve. We will pass along your thoughts on the...
First the good - food, service staff, and drink package included were all good to very good. Now the bad - WiFi was poor at best (non-existent most of the time). Tips were included and paid for as part of the package I booked (about $350 beyond the $1,800 for the cruise) but NCL now adds $20 per day per person for an additional almost $300 unexpected service charge that even my travel agent was ...
This was our 4th cruise and third since covid. Alaska does not disappoint and we will be going back. As far as Norwegian is concerned I will need a lot of convincing to try them again. Our room was dirty when we arrived Drawers covered in dust bunnies and they were still there when we left. There were items from the previous cruisers still in the room when we got there. We didn't meet the room ...